RETURNS & EXCHANGES
At Blooming With Joy, customer satisfaction is our top priority. Please email us with any questions or problems michelle@BloomingWithJoy.com
If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem. Returns are not accepted on open tea blends, tea-based products, and food items. We do, however, accepted exchanges on sealed tins or sacks.
If you are returning a non-food item, it should be unused and in original packaging to be eligible for a full refund. Please note that customers are responsible for return shipping rates.
Our physical address for returns is: P.O. Box 792 O’Fallon MO 63368
Our products are food-based, therefore they will only qualify for a refund if the product itself is flawed in some way. You must submit a claim within 15 days of the delivery date. If there’s an issue with your product, please email us asap so we can resolve the problem quickly. You’ll need your order number as well as the email address used to place the order. We will use this information to look into a replacement and prevent future errors. Any unauthorized returns or exchanges of items that are open or used will not be eligible for a refund or replacement, and the item will be forfeited.
We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 – 10 business days for processing. Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment. If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.